Data Rights & Deletion Policy

1. Self-serve capabilities currently available

• The hosted dashboard can export current dashboard/workspace state through the mounted export flow.
• The hosted dashboard can request account deletion through the mounted account-deletion flow.
• The hosted dashboard can grant and revoke temporary support access explicitly.

2. What current export covers

The current export flow is a bounded product export, not a universal full-fidelity dump of every internal store, third-party provider record, or historical backup artifact. It is intended to give you a local copy of currently exposed workspace/dashboard state and recent AFP-visible activity where available.

3. How to request broader portability help

If the self-serve export does not satisfy your portability need, email [email protected] from the account email address with the subject line Data export request. We will confirm the scope, identity, and delivery method before fulfilling the request.

4. How deletion works

The mounted hosted account-deletion flow is intended to remove the hosted OmnyID account, hosted runtime, and associated server-side agent-scoped data for that account. Some billing, fraud-prevention, or security records may be retained for a limited period where legally or operationally required.

5. Erasure timing

• Interactive account-deletion requests are processed as soon as the hosted delete workflow completes successfully.
• Associated support follow-up, backups, or provider records may take additional time to age out or be cleared from retention systems.
• Where a manual follow-up is required, OmnyID targets acknowledgment within 7 calendar days and completion or status update within 30 calendar days.

6. Requesting privacy rights

For access, correction, deletion, or portability requests that are not fully handled by the current self-serve flows, contact [email protected].